Dear Just Kids Families,
Greetings from home. We hope you continue to stay healthy and well during these trying times. We are heeding the Federal and State guidelines to help stop the surge in COVID-19 cases by remaining closed until Monday, May 4, 2020. This is an extremely difficult decision to make but our top priority is the safety of our students, staff and community. Everyone has been impacted by the pandemic, and we are certainly not alone in trying to keep optimistic in the face of this crisis.
It’s difficult to lead our small family-owned business during this crisis, but we’ve always used our core values to guide us; Faith, Integrity, Kindness, Teamwork, Reliability. We have little control over the situation, and yet, we are responsible to see not only Just Kids, but more importantly, our employees and families come out the other side intact.
A large part of acting with integrity for us is communicating transparently. We have always been so proud of our staff and have worked hard to prioritize their needs in order to retain them. We have top-notch staff, with a caring culture and environment of strong teamwork. During this crisis, it is more important than ever to maintain this. We are working hard to support our staff and keep their spirits up. We typically operate on small margins, and have always prioritized staff welfare over profits; nearly every dollar of our revenue goes back into operations – primarily staff benefits and morale – in order to keep our staff culture strong.
We have frequent communication with leaders of the early childhood education industry and networking with owners and directors of centers around the country to share best practices and advice. Not only is every community different, but every center has its own approach to handling this crisis. Every childcare center has different priorities and resources available and we know that there is a wide range of tuition charges while centers are closed, with the majority of private centers charging around 75% weekly. Our goal is to keep staff off unemployment, as that would only represent a portion of their paycheck, and create a financial hardship for them as well as adding to the state’s burgeoning unemployment rolls. We are very aware of the financial impact on families. Therefore, we do not feel our families should be charged during our time of closure. This decision will impose a heavy financial burden on our business but we feel we should come together and help each other out.
You may have questions regarding your enrollment so we’ve created a Q&A for you.
To be completely transparent, the shortfall between 0% tuition and paying our staff 100% of their average wages, in addition to covering our fixed operating expenses is terrifying. We are applying for the Paycheck Protection Program which is part of the “CARES Act”, which will enable small businesses to receive loans for payroll and a few other operating expenses, intended to provide relief for 8 weeks.
As mentioned, Just Kids has always chosen to reinvest tuition in supporting staff through compensation, bonuses, hard and soft benefits, and morale. Making a difference in the lives of our children, staff and families has always been our mission, and we are determined to weather this crisis to ensure that we will be there for our staff and families as well as for the community. This means tightening our belts every which way and working with vendors, lenders and landlords to be flexible in our financial obligations. As owners, we strongly believe it is our responsibility to sacrifice the most for the good of the organization.
We will not be issuing refunds for the week of March 23. However, your account will be credited with a prorated amount for the 3 days we were closed.
We have waived all holding fees beginning 3/30/2020. If you have already paid a holding fee, you will receive a credit for that amount towards your first week of tuition upon reopening.
Please fill out the form below to let us know if you will be returning or not. It is very important that we know if you are coming back to reserve your spot because we are currently enrolling new children during this time. You can hold your spot by clicking on the link below.
We ask our parents to be transparent with us as we are being as transparent to you. If you are going to withdraw, please let us know as soon as possible by clicking on the link below. At this time we are waiving the two week notice policy. If you choose to enroll again, you will be charged a registration fee and will be charged at the current published tuition rate.
You can visit www.myprocare.com to view your account and make a payment. If you can’t pay the full amount, please contact us so we can work on a payment plan.
All past due balances must be paid prior to our reopen date.
Good news! The State is waiving all Parent-Co Pays for the month of April.
We continue to be keenly aware of the impact that the loss of a trusted institution has on our families and children. It is hard enough for adults to understand this unprecedented situation, never mind children.
We have created a “virtual” pre-school at https://www.myjustkids.com/virtual-pre-k/
We hope this will be useful for you and your family and is easing the pain of separation, and we are busy creating other ways that we can provide support to children and families virtually while we are closed. While these plans are heartfelt, we recognize that these efforts aren’t a replacement for the daily care, interaction and instruction you were used to receiving while attending Just Kids.
Maintaining our staff and the viability of our organization in order to be ready to reopen as seamlessly as possible is our goal. Please know that our staff members are the backbone of this plan and ensuring their future employment throughout this process is imperative.
We are here for you and your family, so please don’t hesitate to reach out with any further questions or concerns you may have.
We miss you, we miss your children, we miss our staff. We know we are not alone in missing the life we had before this crisis, and fervently hoping for an end in sight. Thank you for your continued support and understanding.
We will continue to communicate updates via email, Kidreports, Facebook, Twitter, Instagram as well as the Parent Updates page on our website.
Ryan & Paige Ruiz
We will be heeding the Federal and State guidelines to help stop the surge in COVID-19 cases by remaining closed until Monday, May 4, 2020. This is an extremely difficult decision to make, but our top priority is the safety of our students, staff and community. As small business owners we do not make these decisions lightly, but we feel this is the right decision under the current circumstances. We have not cut any positions during this closure and we will be supporting our teachers 100% throughout this crisis.
We share in the same stresses, trials, and hardships that you face. We pray that things get back to normal soon and that we will all emerge from this crisis in good health and spirit.
We know some of you will have some questions. We are working on a Q&A that we will post soon. Please continue to visit us on Facebook and our website as we are working on putting together educational resources you can use at home.
We would also like to give special thanks to all of those who are battling this epidemic on the front lines; healthcare workers, grocery store employees, truck drivers, first responders and food services.
Thank you and God bless you.
Ryan & Paige Ruiz
We want to make sure we have your current email and cell phone number so we can be in direct communication with you by email and text on the latest updates. Please take a moment to check your contact information at MyProCare.com. You can also view your statements and tax summaries and make payments by logging into MyProCare.com
Check out our online virtual Pre-K. We’ll be adding things daily to our website. You can find resources, printables, some of our current curriculum and more!